Refund Policy

Refund Policy

Effective Date: November 14, 2024

At Hyra Naturals, we are committed to ensuring customer satisfaction. Our refund policy applies only to products that are damaged during transit. Please review the policy below to understand the process and conditions.

1. Eligibility for Refund

Refunds are applicable only if:

• The product was damaged during transit.
• You notify us within 7 days of receiving the product.

2. Non-Refundable Cases

We do not provide refunds for:

• Products that are used or tampered with after delivery.
• Products that were damaged due to misuse or mishandling by the customer.
• Orders where incorrect shipping details were provided by the customer.

3. Refund Process

To request a refund:

1. Contact Us: Email us at sales@hyranaturals.com within 7 days of delivery with:
   • Your order number.
   • Photos of the damaged product and packaging as proof.
2. Review: Our team will review your request and notify you of the approval or rejection of your refund within 5 business days.
3. Refund Issuance: If approved, your refund will be processed to your original payment method within 7-10 business days.

4. Replacement Option

In lieu of a refund, we may offer a replacement for the damaged product. This will be communicated during the refund review process.

5. Contact Us

For any questions or concerns regarding our refund policy, please contact us:
Email: sales@hyranaturals.com
Address: Hyra Naturals LLC, Sharjah Media City, Sharjah, UAE

By purchasing from https://hyranaturals.com, you agree to this Refund Policy.